Privacy Policy

This Privacy Policy describes how yogoody.myshopify.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@yogoody.com or by mail using the details provided below:

PREPARADOS & INSTANTÂNEOS APPYOGURT, LDA

Avenida Marechal Gomes da Costa, nº 1551, 4150-360 Porto

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify and email marketing processor Mailerlite.
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site

Order information

- - Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  - Source of collection: collected from you.
  - Disclosure for a business purpose: shared with our processor Shopify and accounting processor Primavera (Cedig Portugal – Sociedade Unipessoal, Lda)
  - Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number, your correspondence, Details of purchase date, place of purchase, possible error/complaint, Health data (e.g. allergic reactions and health conditions that you choose to inform us about)

Customer support information

- Purpose of collection: to handle complaints and other consumer matters.
- Source of collection: Collected from you.
- Disclosure for a business purpose: none.
- Personal Information collected: Name, contact details (address, email and telephone number), Your correspondence, Details of purchase date, place of purchase, possible error/complaint, Health data (e.g. allergic reactions and health conditions that you choose to inform us about)
- Legal basis: Legitimate interest. The processing is necessary to meet our and your legitimate interests in dealing with complaints and consumer issues.
- Storage period: Personal data relating to complaints and consumer issues is stored for no longer than two years.

Purpose of collection: to carry out competitions and manage entries therein.
Source of collection: collected from you
Disclosure for a business purpose: none.
Personal Information collected: Name, contact details (address, email, telephone number, social media handle), Personal identity number if the winnings are to be taxed by the winner.
Legal basis: Legitimate interest. The processing is necessary to meet our and your legitimate interests in handling your participation in competitions and events.
Storage period: During the time that the competition/event is in progress (including any evaluation). In the event of profit tax payable by the winner, the filing rules of the accounting act shall apply.

Purpose of collection: photography in connection with YOGOODY’s participation in events, festivals, trade fairs, tastings, sampling sessions etc
Source of collection: collected from you
Disclosure for a business purpose: none.
Personal Information collected: Photography, Time of photography.
Legal basis: Legitimate interest with regards to so-called mingle images in connection with YOGOODY’s participation in events, festivals and trade fairs.
Storage period: 5 years.

Purpose of collection: portrait photography.
Source of collection: collected from you.
Disclosure for a business purpose: none.
Personal Information collected: Photography, Time of photography.
Legal basis: Consent in connection with the photographing session.
Storage period: 5 years or when you withdraw your consent.

Purpose of collection: To handle incoming requests for sponsorship or partnership.
Source of collection: collected from you.
Disclosure for a business purpose: none.
Personal Information collected: Name, contact details (address, email, social media handle)
Legal basis: Legitimate interest and contractual duties in cases where sponsor agreements has been entered. The processing is necessary to meet our and your legitimate interests in handling sponsorship matters.
Storage period: As long as is necessary to handle the sponsorship case, but no more than 1 year. Accounting documents are filed in accordance with the regulations in the accounting act. Sponsor agreements are stored as long as either party may take any legal action under the agreement.

Purpose of collection: To communicate with you as a subscriber of any of YOGOODY’s newsletters.
Source of collection: collected from you.
Disclosure for a business purpose: none.
Personal Information collected: Name, address (postal address for postal mailouts, email address for electronic mailouts), Date of birth (dd/mm/yy)
Legal basis: Consent. The consent is voluntary, and you can withdraw your consent at any time by unsubscribing.
Storage period: Until you unsubscribe.

Purpose of collection: To communicate with you as a recipient of press releases from YOGOODY.
Source of collection: collected from you.
Disclosure for a business purpose: none.
Personal Information collected: Name, Email address
Legal basis: Legitimate interest. The processing is necessary to meet our and your legitimate interests in the mailing of press releases from YOGOODY.
Storage period: Until you unsubscribe.

Purpose of collection: To offer you as a board member or an auditor access to information through our board portal.
Source of collection: collected from you.
Disclosure for a business purpose: none.
Personal Information collected: Name, Social security number, Company, Title, Contact information (e.g. email, address, phone number)
Legal basis: Legitimate interest. The processing is necessary to meet our and your legitimate interests in providing financial and corporate information.
Storage period: As long as your assignment is ongoing and then until limitation periods for legal action expire.

Purpose of collection: To handle visits to YOGOODY’s production facilities correctly, efficiently and safely (e.g. fire protection and quality issues).
Disclosure for a business purpose: none.
Personal Information collected: Name, Company, Email, Mobile, Telephone, Photography
Legal basis: Legitimate interest. The processing is necessary to meet our and your legitimate interests in providing a safe and efficient visit.
Storage period: 2 years.
Purpose of collection: When hiring an external consultant for an assignment.
Disclosure for a business purpose: none.
Personal Information collected: Name, Company, Email, Mobile, Telephone
Legal basis: Performance of contract.
Storage period: For as long as the assignment is ongoing and/or in accordance with tax- and employment regulations and/or other applicable legislation.

Purpose of collection: To handle the necessary contact information regarding our customers and suppliers.
Disclosure for a business purpose: none.
Personal Information collected: Name, Position, Company, Contact information (e.g. email, company address, phone number)
Legal basis: Legitimate interest.
Storage period: Stored during the time of an agreement and for a maximum of five years.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We also share your personal data with companies that are independent data controllers. Sharing data with an independent data controller means that it is not YOGOODY who controls how the data will be processed.
When your personal data is shared with a company that is an independent data controller, that company’s privacy policy and personal data management guidelines apply.
We do not sell or trade your information to third parties but we may disclose your data to other companies, such as data processors, when it is necessary for us to offer our services or fulfill our commitments to you. Data processors are companies that process data on our behalf and according to our instructions.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_one_experiment	Used in connection with checkout.	session

Reporting and Analytics

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_evids	Shopify analytics.	session
_shopify_ga	Shopify and Google Analytics.	session

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.

Last updated: 10 September 2024